Who processes refunds
Paid subscriptions and top-up packages are charged by Paddle as merchant of record. We do not take card details ourselves. This page is our refund policy for those purchases.
When you can request a refund
You can request a refund within 14 days of the payment. We will also consider requests made up to 90 days after the charge. Resources already consumed in the service may reduce what can be refunded. The free demo is not a paid charge.
How to request a refund
Open Paddle's customer portal at https://paddle.net with the email used at checkout, or write to [email protected] with your order email and approximate purchase date. Paddle's refund policy also applies: https://www.paddle.com/legal/refund-policy
Cancelling a subscription
You can cancel auto-renewal at any time from Billing in the studio. Access continues until the end of the paid period unless a refund is issued. Cancelling future renewals is not the same as a refund of the current period.
Contact
Refund questions: [email protected]